fb002 Frequently Asked Questions

The minimum age to register and play on fb002 is 21 years old. This is a strict requirement under Philippine gaming law and PAGCOR regulations. All new accounts must complete age verification as part of the KYC process. Any account found to belong to a person under 21 will be permanently closed and all funds returned. fb002 has zero tolerance for underage gambling.

fb002 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Voter's ID / COMELEC ID
• Philippine National ID (PhilSys)
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address such as a utility bill or bank statement dated within the last three months.

No. fb002 strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of fb002's Terms and Conditions. Duplicate accounts will be closed and any associated bonuses forfeited. If you've lost access to your account, contact fb002 support to recover it rather than creating a new one.

On the fb002 login page, click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. For security, fb002 recommends using a strong password that is unique to your fb002 account and not shared with any other service.

fb002 supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

All deposits are processed in Philippine Peso (₱) and credited to your fb002 account balance instantly or within a few minutes depending on the method used.

The minimum deposit on fb002 is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer options may have a higher minimum of ₱500. There is no maximum deposit limit for verified accounts, though fb002 recommends using the deposit limit tools in your account settings to manage your spending responsibly.

GCash and PayMaya deposits are typically credited to your fb002 account within seconds to a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter payments can take 1–3 hours after the transaction is confirmed. If your deposit has not appeared after the expected timeframe, contact fb002 support with your transaction reference number.

Yes. fb002 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored securely and never shared with unauthorized third parties. fb002 also complies with the Philippine Data Privacy Act (RA 10173) in handling all player data.

To enable 2FA on your fb002 account, go to Account Settings and select Security. Toggle on Two-Factor Authentication and choose your preferred method — SMS OTP to your registered Philippine mobile number, or an authenticator app. Once enabled, you'll be required to enter a one-time code every time you log in, adding an extra layer of protection against unauthorized access.

If you suspect unauthorized access to your fb002 account, act immediately: change your password using the "Forgot Password" option, then contact fb002 support to report the incident. Our security team will review your account activity, temporarily freeze the account if necessary, and guide you through the recovery process. Never share your login credentials or OTP codes with anyone — fb002 staff will never ask for your password.

To withdraw from fb002, log in to your account and go to the Cashier section. Select Withdraw, choose your preferred payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Processing times vary by method:

• GCash / PayMaya: Usually within 1–24 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact fb002 support with your withdrawal reference number.

Yes. The minimum withdrawal amount on fb002 is ₱200 for e-wallet methods like GCash and PayMaya. For bank transfers, the minimum is typically ₱500. There is no fee charged by fb002 for standard withdrawals, though your bank or e-wallet provider may apply their own transaction charges. Always check the Cashier section for the most up-to-date limits.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. fb002 will notify you of the reason via email or in-app message. Resolve the flagged issue and resubmit your withdrawal request. If you're unsure why your withdrawal was declined, contact fb002 support for clarification.

fb002 offers a welcome bonus for new Filipino players upon making their first qualifying deposit. The exact bonus amount and terms are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on fb002 for exact details.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses on fb002. Go to Account Settings and look for the Bonus Preferences or Promotions section. Opting out means your deposits will not be matched with bonus funds, and you'll be free to withdraw your winnings without meeting any wagering requirements. This is also a valid responsible gaming strategy — removing bonus temptation can help you stay within your budget.

fb002 offers a wide selection of games tailored for Filipino players, including:

• Tongits Go — the classic Filipino card game, online
• Bombing Fishing — action-packed arcade fishing game
• Bingo — multiple bingo variants with live draws
• Slots — hundreds of slot titles from top providers
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Sports Betting — PBA, NBA, UFC, boxing, and international leagues

New games are added regularly. Check the fb002 Casino page for the full current library.

All fb002 casino games use certified Random Number Generators (RNG) to determine outcomes. This means every spin, card draw, or dice roll is completely random and independent of previous results — no pattern, strategy, or system can predict or influence the outcome. fb002's RNG systems are regularly audited by independent testing laboratories to ensure fairness and compliance with industry standards. The results are genuinely random, and the house edge is clearly stated in each game's information panel.

Yes. fb002 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The fb002 mobile site is responsive and designed to work smoothly on smartphones and tablets, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection. A dedicated fb002 app may also be available — check the homepage for the latest download options.

Log in to your fb002 account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions to your limits take effect immediately. Increases require a cooling-off period of 24–72 hours before they apply, giving you time to reconsider. These tools are free to use and fb002 strongly encourages all players to set limits that reflect their personal budget.

Self-exclusion is a tool that lets you voluntarily block yourself from accessing your fb002 account for a set period — from 30 days up to permanent exclusion. To apply, go to Account Settings, select Responsible Gaming, then Self-Exclusion. Choose your exclusion period and confirm. During the exclusion period, you will not be able to log in, deposit, or place bets. fb002 will also suppress all promotional communications to your email and phone. If you need immediate help, contact fb002 support directly and our team will process the exclusion right away.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates responsible gaming programs and support channels for affected individuals and families. You can also reach out to mental health professionals through the National Center for Mental Health (NCMH) crisis hotline. fb002 is committed to player welfare and our support team can connect you with appropriate resources. Remember: gambling should always be entertainment, not a way to earn income or escape problems.